COVID SAFE WORKING
In response to the recent guidance from NHSE we wish to assure all our patients and their carers that the surgery continues to operate to COVID safe procedures to ensure the safety of all those who use the surgery.
We ask that you continue to contact the surgery by telephone in the first instance.
First appointments with GPs will continue to be carried out by telephone, if your concern cannot be resolved by telephone and we need to see you face to face then an appointment will be offered – normally on the same day.
Practices across England, us included, are offering more appointments now than before the COVID pandemic while continuing to send staff to the COVID vaccine centre in Rugby. To do this we need to manage our limited time and personnel and we are grateful for your understanding and ongoing support.
- COVID VACCINATION CENTRE
All COVID Vaccination bookings are now done through the National Booking Service (NBS) by searching online or phoning 119.
Thank you to all the local volunteers who have been manning Locke House. The team have seen a lot of familiar faces and without your dedication, Rugby would not be in the strong position it currently finds itself. The community spirit has been extraordinary.
Thank you to everyone for their continued patience, understanding and politeness with our Reception and Practice team. We strive to ensure the practice remains as accessible as possible whilst maintaining a Covid secure environment.
- LONG COVID
Have you or someone you know been affected by COVID-19?
Have you been left with some long-term effects?
Covid 19 has affected us all over the last 12 months and the results of that impact will be with us for some time to come. We are only just beginning to understand some of the long-term implications it can have on the physical and mental wellbeing of survivors. In Warwickshire we know that talking to others who have had similar experiences is essential for growth and recovery. COVID-19 Survivors Group will be molded by its members, through your voices and opinions.
If you or someone you know would be interested in joining a support group, please get in touch at firstname.lastname@example.org
01926 422123 (lines open 10am-2pm)
- '3 BEFORE GP'
Before booking a GP appointment can you 1. Self Care? 2. Use trusted online services like www.nhs.uk for advice? 3. Get advice from a pharmacist - they are highly skilled professionals who can offer valuable advice. For other useful information that ties in with 'Self Care Week' visit www.bma.org.uk/about-us/patient-information/self-care
- CERVICAL SCREENING AWARENESS CAMPAIGN
Smear tests can stop cancer before it starts - don't forget to book in with Reception if you are due. If you are nervous or have some questions our Nurse will be happy to talk to you or you can have a look at https://www.jostrust.org.uk/information/cervical-screening for more information.
- THE SURGERY REMAINS OPEN
Brookside Surgery remains open – if you feel you need to talk to a doctor / nurse / pharmacist then please contact the reception team and they will signpost you appropriately. Whilst we are working differently, we are speaking to more patients than ever before.
- ONLINE ACCESS
If you would like to make appointments, order repeat prescriptions and view part of your medical record online then please ask reception for a form to complete and bring a form of photo ID with you (either a driving licence, bus pass or passport). Order your prescription from your warm home rather than coming out in the cold!
- STAFF TRAINING
None currently booked -
Unfortunately we had to say a sad goodbye to Nicki our HCA/Dispenser and Esther our Receptionist. We wish them both all the best for the future and thank them for all the hard work they have put in over their years at Brookside. They will both be very missed.
We are pleased to welcome a Practice First Contact Physio, Hayley, and a Practice Dietician, Chloe, to the team. They will be helping in their areas to ensure patients can get the best specialist care and advice possible.
- EXTENDED HOURS SERVICE
We are pleased to be able to offer routine GP appointments between 6.30 – 9.30 pm on Monday, Wednesday and Friday evening. This service is staffed by GPs from the Coventry and Rugby GP Alliance (CRGPA) Extended Access Team and can be booked through calling the surgery on 024 7654 2525.
- PATIENT REFERENCE GROUP
We have an active patient group and the group welcomes all patients.
Updated 1st July 2021
DISPENSARY OPENING HOURS
9.00 am – 1.00 pm
2.00 – 6.00 pm
9.00 am – 1.00 pm
PLEASE ALLOW 3 WORKING DAYS BEFORE COLLECTING REPEAT MEDICATION
ONLY PATIENTS WITH A CONFIRMED APPOINTMENT SHOULD ENTER THE BUILDING.
Our phonelines (02476 542525) remain open during normal hours (Monday,Tuesday, Wednesday, Friday 8.30am-1.00pm and 2.00 -6.30pm and Thursday 8.30am -1.00pm) if you need medical advice
Our practice now offers a wide range of services through our website, such as ordering repeat prescriptions and booking/cancelling appointments. Register to gain access.