Face to Face Consultation - We offer routine and urgent in person appointments with our doctors and nurses. You will be given a specific appointment time.
Telephone Consultation - We offer routine and urgent telephone appointments with our doctors and nurses (if appropriate).
Please provide Reception with the number you'd like the clinician to call. The number will show up as an unkown caller on your phone so please make sure you keep this in mind when waiting for a call.
You will either be given a morning (8.30am-1pm) or afternoon (2pm-6.30pm) timeslot. However, if there is a specific time you can/cannot do please mention this to Reception and the clinician will try their best to accomodate. They will try 3 times to make contact with you - if they are not able to after 3 times you will need to rebook.
Please note, the clinician may decide on your call that they need pictures or to examine you in person to best diagnose your problem. They will arrange this with you during the phone call.
Online Consultation - If your query is NON URGENT you can put through an online consultation request through this link https://florey.accurx.com/p/M84616 . We will respond within 3 WORKING days. This system is good for admin queries such as re-requesting sick notes, test results, prescription queries or non urgent medical advice.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 024 7654 2525.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Brookside Surgery has been involved in training GPs for nearly 20 years. We have GP Registrars join us for 3-12 months during their GP Training under the supervision of our clinical supervisors (currently Dr Menon or Dr Watters.) They are all already fully qualified doctors with at least 3 years post qualification experience - the training is for them to specialise into becoming GP's.
We occasionally have student nurses or medical students placed with us who may be present during consultations. Patients will always be asked if they object to a student being present.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff as soon as possible if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
To cancel an appointment either contact Reception on 02476 542525 or if you are registered to online services you can cancel your appointment online.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will have to re-schedule to the next routine appointment which may not be that day. The only exception is in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when you book and they will arrange this for you.
This surgery offers appointments to see a GP or nurse in the evening or at weekends.
Patients can request a routine appointment at reception and choose to be seen in one of eight Extended Hours Hubs across Coventry and Rugby.
Appointments are available Monday to Friday between 18.30 and 21.30 and on Saturday and Sunday mornings.