Brookside Surgery

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"We aim to provide high quality, accessible health care in a timely, responsive and compassionate way, inspiring confidence in our patients, their families and our community."

Surgery News

Dispensary Order Line

After careful consideration it has been decided to remove the dispensary answerphone facility with effect from 1st October.
 
After this date you will be able to order your repeat medication by:-
• NHS App or Patient Access online account
• Paper request using the repeat slip given out with your medication
• Submit an online request via our website
 
Whilst it has been a useful tool especially during the pandemic to help minimise person contact, there have been continued concerns that this method is liable to error or miss communication, particularly around drug pronunciations and the clarity of messages (especially from mobile phone).
With the development of the NHS App and the increased information available through this, we have been encouraging our patients to order repeat medication via the app rather than by the answerphone which has seen a decline in the number of requests being received by the answerphone and the GP Partners have taken the decision to remove the answerphone facility.
If you have any medication queries then you should call and speak to our Care Navigators who will arrange for a Dispenser to contact you or you can submit an online request via our website.
Our dispensary staff will be continuing to help patients with this transition during September and if you have any concerns then please speak to one of them.
 
Need help signing up to the NHS app? Watch this short video https://www.youtube.com/watch?v=9UemelvVLXk on how to register without the need to come to the surgery!
 
 
 
 
 
 
 

Flu abs

 
We are now booking Flu vaccines in clinics during the week.
 
Unfortunately we have no more COVID Boosters in stock so are unable to do these.
 
Eligible patients should be receiving a text/email with a booking link over the next few days. Please try and use this if you're able to help keep Reception phonelines clear for urgent calls.
 
Not sure if you're eligible? Visit https://www.nhs.uk/vaccinations/flu-vaccine/ to see the criteria.

Surgery News

Next Bank Holiday

Wednesday 25th - Thursday 26th December

The Surgery will be closed all day and reopen on Friday 27th December.

 

Wednesday 1st January 2025

The Surgery will be closed all day and reopen on Thursday 2nd January.

 

Staff Updates

A warm welcome to Charlie who has joined our Reception team as a Care Navigator.

Next Staff Training

Wednesday 20th November

The surgery will be closed for Staff Training between 1pm-5pm. We will reopen as normal at 5pm. There will be emergency phone cover during this time.

 

Local News

GP Patient Survey 2024

GP Patient Survey have released the results for 2024. Find Brookside's results here!

 

For more information about how the GP Patient Survery is done please visit https://gp-patient.co.uk/about

NHS App

  • NHS APP  

The NHS App have made it so patients can now set up their own online access without the need to visit the surgery! 

Either download the NHS App via your phones app store or click here for their online version and follow the instructions to set up an account.

With the NHS App you can book appointments, order repeat medication, view health record and more! (Please note you must be over 13 to have an account).